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josh

The answer to your question is shareholders. The law gives very little, if any, recourse to holders of frequent flier miles. All of the frequent flyer program agreements reserve the right to make changes or eliminate awards. These provisions have been upheld by courts, the most notable decision being Benway v. American Airlines (see description of case at http://www.webflyer.com/travel/political_issues/benway.php)

A Stalwart

Thanks Josh!

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